Newcastle Casino Gaming and Promotions Reopening
The health and safety of our patrons and employees is our number one priority. We continue to closely monitor Centers for Disease Control and Prevention (CDC) guidelines and public health advancements, and we have implemented operational procedures and protocols that you need to know before you make your next trip to Newcastle Casino.
Daily Operations. Newcastle Casino occupancy will be limited to 50% of building capacity and is open 24 hours per day.
Other notable changes to operations include:
- Some electronic games will be relocated.
- Promotions and casino events are suspended.
- Table games are open. Limited seating is available at each table and games may be affected during daily deep cleanings.
- Roulette is suspended until further notice.
- Off-track betting is now open with limited seating available.
- Complimentary beverage stations will not be self-serve at this time. A casino employee will serve patrons complimentary sodas and coffee from these areas.
- All valet service is suspended until further notice.
Enhanced Cleaning and Disinfecting Protocols. Enhanced cleaning procedures will be followed, including the use of electrostatic sprayers and EPA-certified chemicals during daily closures as well as more frequent manual disinfection processes with EPA-registered disinfectant on high-touch surfaces like electronic games, door handles, railings, elevator buttons, ATMs and other hard surfaces. The number of hand sanitizer dispensers has been increased and will be placed at guest and employee entrances and exits as well as high-contact areas such as reception areas, ATMs, Club Passport kiosks and elevator landings.
Physical Distancing. Guests are advised to practice physical distancing leaving six feet between themselves and people not traveling with them while standing in lines, using elevators or moving around the property. Every other chair will be removed from electronic games on the gaming floor. Tables games have limited seating at each table. Restaurant tables and other layouts will be arranged to ensure appropriate physical distancing. Bars will be for service only and bar chairs will be removed.
Due to recent notice from the Federal Reserve that coin allocations will at least temporarily be limited, it has become necessary for us to migrate all ticket redemption/ATM kiosks to provide a redeemable ticket for change amounts less than $1.00. These tickets may be retained for a later date, played on a game, redeemed at a cash cage (as supply is available), or donated through our kiosk giving option.
For more information related to our operational procedures, please click on any of the links below:
Check Out These Other Frequently Asked Questions Before You Visit
Ongoing disinfecting services using electrostatic sprayers and EPA-certified chemicals will be used on an ongoing basis along with manual cleaning efforts with EPA-certified disinfectants. Additionally, electronic game attendants will sanitize electronic games frequently and thoroughly throughout the day.
If maximum capacity is reached, patrons will be asked to wait in clearly marked queue lines that have been set up at the casino entrances and spaced six feet apart to allow for physical distancing as patrons wait to enter the facility. As other individuals leave the facility, individuals in line will be able to enter the building.
At this time, promotions and events are suspended. We will resume promotions and events when it is determined to be a responsible operational process as well as provides equitable opportunity for all patrons to participate. We will provide updates via our website, social channels, mail and email, where applicable, as more information regarding promotions becomes available.
Expired offers are no longer valid. New offers will be issued to you and will have applicable redemption and expiration dates.
Gaming tickets/vouchers that would have been valid during the temporary closure may be redeemed at Kiosk locations and the Cashiers Cage for up to 14 days after May 27, 2020. After June 10, 2020, expired gaming tickets/vouchers must be redeemed at the Cashier’s Cage.
Yes, you will be able to use your Club Royal Card on electronic games.
Your Club Royal Card remained active and your tier status has been maintained. All earned points and entries have been kept in your account.