Read important COVID-19 Updates
The health and safety of our patrons and employees is our number one priority. We continue to closely monitor Centers for Disease Control and Prevention (CDC) guidelines and public health advancements, and we have implemented operational procedures and protocols that you need to know before you make your next trip to Newcastle Casino.
Daily Operations. Newcastle Casino occupancy will be limited to 50% of building capacity and is open 24 hours per day.
Other notable changes to operations include:
- Some electronic games will be relocated.
- Promotions and casino events are suspended.
- Table games are open. Limited seating is available at each table and games may be affected during daily deep cleanings.
- Roulette is suspended until further notice.
- Off-track betting is now open with limited seating available.
- Complimentary beverage stations will not be self-serve at this time. A casino employee will serve patrons complimentary sodas and coffee from these areas.
- All valet service is suspended until further notice.
Enhanced Cleaning and Disinfecting Protocols. Enhanced cleaning procedures will be followed, including the use of electrostatic sprayers and EPA-certified chemicals during daily closures as well as more frequent manual disinfection processes with EPA-registered disinfectant on high-touch surfaces like electronic games, door handles, railings, elevator buttons, ATMs and other hard surfaces. The number of hand sanitizer dispensers has been increased and will be placed at guest and employee entrances and exits as well as high-contact areas such as reception areas, ATMs, Club Passport kiosks and elevator landings.
Physical Distancing. Guests are advised to practice physical distancing leaving six feet between themselves and people not traveling with them while standing in lines, using elevators or moving around the property. Every other chair will be removed from electronic games on the gaming floor. Tables games have limited seating at each table. Restaurant tables and other layouts will be arranged to ensure appropriate physical distancing. Bars will be for service only and bar chairs will be removed.
Due to recent notice from the Federal Reserve that coin allocations will at least temporarily be limited, it has become necessary for us to migrate all ticket redemption/ATM kiosks to provide a redeemable ticket for change amounts less than $1.00. These tickets may be retained for a later date, played on a game, redeemed at a cash cage (as supply is available), or donated through our kiosk giving option.
For more information related to our operational procedures, please click on any of the links below:
Check Out These Other Frequently Asked Questions Before You Visit
If maximum capacity is reached, patrons will be asked to wait in clearly marked queue lines that have been set up at the casino entrances and spaced six feet apart to allow for physical distancing as patrons wait to enter the facility. As other individuals leave the facility, individuals in line will be able to enter the building.